Service Request- Schoenfeld Interiors

*Please read carefully BEFORE completing and submitting form

(Note that replies can take up to one week)

Please have your Schoenfeld Interiors invoice handy. This was provided to you at the time of purchase and will have the information we need to assist you.

Check your invoice to see if you purchased a Uniters protection plan which is valid for 5 years from your delivery date. This protection plan covers most accidental damage (stains, breakage, even mechanical issues). If you do have a plan and your problem qualifies (see your plan registration information) please contact Uniters promptly when the issue arises. Be prepared to explain the accidental cause of the damage/stain/etc.

If your problem is more inherent to the product, please fill out the form below completely. Most manufacturers require photos or videos of the issue, so providing those can speed up the process.

If you have taken possession of the product within the last 12 months and it was not sold on clearance/as-is, we will make every effort to provide what the manufacturers will need to fulfill their warranty requirements. If the purchase was over 12 months ago it may still be under warranty but every manufacturer’s warranty period/requirements are different. Some warranties cover parts & labor, some just parts. We will assist you with the manufacturer, but some labor costs may not be covered.

For purchases older than 12 months and/or outside of the warranty period, there will be a $100 evaluation fee for service visits within the normal delivery area. If service is required outside of the normal delivery area the fee will be determined by Schoenfeld Interiors service manager.

Replies may take up to one week from initial form completion. Calling generally will not speed up the process as we are replying in the order that the service requests are received and in order of urgency. Please be sure to check your spam folder, too. Thank you for your anticipated patience.